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Cyd Mansell

CYD MANSELL SARL

Yachting consultancy

ANTIBES, FRANCE

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Placement

& Training

of Professional

Yacht Crew

Text Box: Interior This course has been written using the knowledge and input of Stewardesses, Chief Stewards, Pursers, Mates and Captains, along with a few pointers from Owners! The advanced skill levels trained to, ensure that the course is suitable for beginners needing a sound knowledge right through to those with previous experience wishing to brush up, or upgrade to a chief’s position. Professional level interior require a wide range of skills. This topic list will give you the knowledge and confidence to do the job well.

Text Box: Housekeeping skills Laundry, ironing & fabric care Flower arranging & plant care Silver service Stowage for passage Basic child care Stain removal, all surfaces Basic book keeping Guest care, Owners & Charterers Clothing care and repair Personal presentation Watch keeping

Training

Designed For the Industry, By the Industry

Text Box: Team building and crew Management For Department Heads and Captains Whether building a team from scratch or developing a long term crew, a crew management course can help make the season a breeze. Decision making. Problem solving, and avoidance Negotiation skills. Setting up teams and developing roles. Building loyalty from your crew. Developing valuable listening skills. What makes people tick, individual needs. Motivation, how to develop it & keep it going in a tired crew. Performance assessment, involving the crewmember. Management approachability Developing your hierarchy. Slap versus reward system. Leadership styles, assertive versus aggressive. Diffusing situations.

Text Box: Safety afloat, you and guests Inventories, compiling & using Toiletries, crew & guest Catering area duties Basic pet care Statutory Code of Conduct Cabin care Bar, wines and cocktails Finer points of cigars & smoking Yacht etiquette Table laying and napkin craft Working within a crew

Text Box: Introduction to yachting For New Crew in All Departments This 1 day course covers the realities of living and working on board a yacht and the expectations of your employers. Yachting etiquette Living with others in a confined space Adapting your behaviour and dealing with others behaviour. Bringing out the best in others. Understanding the real job of being yacht crew. Common issues on board. General safety awareness.